Who We AreWe are Mogo Candle Co. Our website address is: http://mogocandleco.com.au
What personal data we collect and why we collect itWe collect some personal data in order to service you properly. When you place an order, send an enquiry or join our newsletter, we require details that allow us to provide the best service possible. All data entered through forms and other means on our website, as well as email correspondence, may also be collected and stored, particularly in regard to sales, support and accounts. We will only use those details for the purposes of fulfilling your enquiry or orders. We will never sell your details to a third party. We also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system and analytics of our website. We also use Google Analytics to track traffic and visitor activity on our website.
Using our website, browsing our online store, filling an enquiry form or placing an order, you give consent to our collecting information and using it for that specific reason. If you have not sbscribed to receive marketing from us, such as our newsletter, we won’t send it to you.
We collect information about you during the checkout process on our store.
While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. Unless we have your explicit permission/request, we never permanently store complete credit card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
CookiesIf you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites and Links to other websitesArticles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Compliance with all applicable lawsWe are committed to complying with all applicable laws. This includes where relevant laws authorise or require us to disclose your personal information.
Any updates to this policy will be effective as of the date they are made available on this site.